Returns & Refund Policy

At Sparkletot, customer satisfaction is important to us. If you are not fully satisfied with your wall art purchase, eligible physical items may be returned or exchanged within 30 days from the delivery date.

Eligibility for Returns

To be accepted, returned items must meet all of the following conditions:

  • The item must be unused and in its original condition.

  • All original packaging, accessories, and included hardware must be intact.

  • Proof of purchase (such as your order confirmation or receipt) must be provided.

  • The product must not be customized beyond the standard options shown on the product page.

Return Authorization Process

Before returning any item, you must contact us to request approval at:

Email: contact@sparkletot.shop

Once your return request is approved, we will provide:

  • A prepaid return shipping label.

  • Instructions on how to properly package the item.

  • A Return Authorization Number (RA#), which must be clearly displayed on the outside of the return package.

Returns sent without prior authorization will not be accepted or processed.

Damaged or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Damaged items (such as frames, prints, or packaging).

  • Incorrect products (wrong size, design, or color).

  • Missing parts or hanging hardware.

We will assess the situation and provide an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products (including items with added text or images).

  • Final sale or clearance items.

  • Products that have been damaged after delivery due to misuse or improper handling.

Exchanges

If you would like to exchange an item, please initiate a return for the original product and place a new order separately. Any approved refund or credit can then be applied to your new purchase.

Refund Processing

Once your return is received and inspected (typically within 3–5 business days), you will be notified of the approval status. If approved:

  • Refunds are issued to your original payment method within 5–7 business days.

  • Your bank or payment provider may require an additional 3–10 business days to complete processing.

Contact Information

If you have any questions or need assistance, please contact us:

Email: contact@sparkletot.shop
Phone: +1 270 674 9032
Address: 111 Pearl St, Auburn, KY 42206, United States